General conditions of sale

GENERAL CONDITIONS OF SALE

1 – The site https://www.sylvie-strohl.com is published by the company ADDWORKS whose head office is located at 4 rue Saint Germain 86000 POITIERS, registered in the trade directory under the unique identification number 811 208 941 in Poitiers.

Sylvie Strohl, Intemporel Urbain is the author of the sales offer relating to the products presented on its website: https://www.sylvie-strohl.com (hereinafter the “Website”)

2 – These General Conditions of Sale apply between Sylvie Strohl, Intemporel Urbain and the Client of the Website.

The General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between the Customer and Sylvie Strohl, Intemporel Urbain relating to the sale of the Products ordered.

Any order placed on the Website requires that the Customer accepts in advance and without reservation the General Conditions of Sale in their entirety. In the event of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.

Sylvie Strohl, Intemporel Urbain reserves the right to adapt or modify these General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to these adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day the Order was placed.

3 – For any information relating to the execution of one or more Orders, or the processing of a complaint, the Customer must contact Customer Service:

. By telephone: 06 78 50 75 21 from Monday to Friday from 2:00 p.m. to 7:00 p.m.

. By mail to the following address: Sylvie Strohl, Intemporel Urbain , 4 rue Saint Germain 86000 POITIERS

. By email: contact@sylvie-strohl.com

ARTICLE 1 – DEFINITIONS

The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or the plural).
. “General Conditions of Sale”: means this document, i.e. the terms and conditions applicable in the relations between Sylvie Strohl, Intemporel Urbain and the Client;

“Order”: means the Customer’s purchase order for one or more Product(s) placed using the Website or via Customer Service:

. “Website”: means the website accessible at the address www.sylvie-strohl.com published by Sylvie Strohl, Intemporel Urbain , and/or at any other address with a different extension;

“Product”: means a product offered for sale on the Website;

“Customer”: means a natural person of legal age who is a consumer and who uses the Website and acquires one or more Product(s), for their personal needs, through the website, having previously accepted the General Conditions of Sale.

ARTICLE 2 – PURPOSE

The General Conditions of Sale define the rights and obligations of Sylvie Strohl, Intemporel Urbain and the Customer in the context of the sale of Products by Sylvie Strohl, Intemporel Urbain on the Website.

Any use of the Website and any placing of an Order for one or more Product(s) via the Website implies pure and simple acceptance of all of the General Conditions of Sale.

The General Conditions of Sale are reserved for buyers and consumers.

Only persons legally capable of entering into contracts concerning the Products offered for sale on the Site may place an Order on the Website. When placing an Order, the Customer guarantees that they have full legal capacity to adhere to the General Conditions of Sale, place an Order and conclude a sale.

ARTICLE 3 – CREATION OF AN ACCOUNT

To order Products on the Website, the Customer must create an account by providing the information required in the registration form.

For this purpose, the Customer declares to provide complete, non-erroneous personal information of a nature to allow for the precise identification of the Customer in any situation. Any fanciful or slanderous personal information is likely to result in the closure of the Customer's account and the cancellation of the Order.

When creating his account, the Customer chooses a username and password. The Customer agrees to keep his username and password confidential.

This account will be accessible at any time by the Client using their identifiers.

The Customer is responsible for all actions carried out on the Website using his/her username and password. Any user registered on the Website will be bound by any Order placed with the entry of his/her username and password, subject to the right of withdrawal in Article 9.4.

ARTICLE 4 – ORDER TERMS – PLACING

4.1. The Customer may place an Order, in French, directly on the Website, after entering their identifiers, in accordance with article 3.

4.2. By browsing the different sections of the Website, the Customer can place the Products of his choice in his shopping cart by clicking on the "Add to cart" button. At any time and until confirmation of the overall order, the Customer can change his mind, change the quantities and cancel one or more of the chosen Products.

Each of the steps required for the sale are specified on the Website.

4.3. In application of the provisions of article 1127-2 of the Civil Code, the Customer will have the possibility to check the details of his Order and its total price and, if necessary, to correct or modify it before definitively confirming his order to express his acceptance.

Sylvie Strohl, Intemporel Urbain cannot be held responsible for data entry errors by the Customer, nor for their possible consequences in terms of delay or delivery error. In these cases, the costs incurred by a possible reshipment will be borne by the Customer.

4.4. Once the contents of the shopping cart have been validated, the Customer must:

– complete all requested information, including that relating to content and payment terms;
– declare that you accept without reservation all of the General Conditions of Sale.

After having entered or modified this information and subject to having expressly accepted the General Conditions of Sale, the Customer will finalize his order by clicking on the “Finalize my order” button appearing on the payment page.
Validation of the Order by the Customer's “double click” constitutes acceptance of the prices and characteristics of the Products purchased by the Customer.

ARTICLE 5 – ORDER TERMS – CONFIRMATION

5.1. Once the Order has been validated by the Customer in accordance with the terms of article 4.4, a confirmation email, acknowledging receipt of the Order and including all of this information, is sent by Sylvie Strohl, Intemporel Urbain to the Customer as soon as possible.

5.2. The Order will only be considered final once Sylvie Strohl, Intemporel Urbain has sent the confirmation email referred to in Article 5.1 to the Customer, and the sale of the Product(s) will only be confirmed once the corresponding price has been paid by the Customer.

5.3. The offers of Products and prices are valid as long as they appear on the Website, it being specified that the Website is updated daily.
Product offers are subject to availability of stock.
Commercial or promotional operations are mentioned as such on the website and indicate their validity period.

5.4. In the event that a Product ordered by the Customer is unavailable, in particular due to a halt in production or distribution by a supplier, Sylvie Strohl, Intemporel Urbain undertakes to inform the Customer by e-mail as soon as it becomes aware of this unavailability.

Sylvie Strohl, Intemporel Urbain will then indicate to the Customer, if applicable, the new deadline within which the product concerned will be made available and offer them, if it exists, an equivalent Product.

In the event of the Customer refusing to wait for the availability of the product, or refusing an equivalent product, the Customer will be reimbursed for the price of the Product if his bank account has been debited, within 14 days following the date of confirmation of this refusal.

5.5. In accordance with the provisions of Article L.121-11 of the Consumer Code, Sylvie Strohl, Intemporel Urbain is entitled to refuse any Order for legitimate reasons, in particular in the event of a payment problem, foreseeable difficulty with delivery, an abnormal order or one placed in bad faith. Sylvie Strohl, Intemporel Urbain also reserves the right to request proof of identity by email and/or telephone, in which case the Customer will then have the option to cancel their Order.

Upon receipt of the order, Sylvie Strohl, Intemporel Urbain is entitled to refuse it in the event that the prices displayed online or appearing in the Order are, in particular due to an error or technical malfunction, computer bug, derisory to the actual sale price of the Product.

ARTICLE 6 – ORDER TERMS – PRICE OF PRODUCTS

6.1. The price of the Products indicated on the Website is in Euros, all taxes included.

The price of the Products is exclusive of the Customer's participation in the costs of logistical preparation (processing; shipping) and delivery, which remain the responsibility of the Customer. The total amount of its participation in these costs is communicated to the Customer, when connecting to the Website, before it proceeds to validate its Order.

6.2. Sylvie Strohl, Intemporel Urbain reserves the right to modify the prices at any time and without notice, but the price applicable to the Customer's Order will remain that indicated in the summary of their shopping cart when confirming their order. The prices displayed online or appearing in the Order are guaranteed, unless they prove, in particular due to an error or technical malfunction, computer bug, to be derisory to the actual sale price of the Product.

ARTICLE 7 – PAYMENT

7.1. Extent of payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the Customer at the time the Order is placed.

7.2. Payment method

Payment for the Order may be made by the Customer by bank card, in a secure environment, according to the terms offered on the Website.

The payment order made by bank card cannot be cancelled. Payment of the Order by the Customer is irrevocable, without prejudice to the Customer exercising his right of withdrawal.

For an order via the website www.sylvie-strohl.com , the Customer confirms and guarantees that he is the holder of the bank card and that the latter gives access to sufficient funds to cover the payment of the Order.

The Website is protected by one of the most efficient SSL (Secure Socket Layer) encryption security systems, in order to protect all sensitive data relating to payment methods.
When the Customer pays, their bank details are encrypted using the HTTPS protocol and then transmitted to servers that are the only ones able to decrypt them. In order to prevent abuse and/or fraud, the authorizations and bank details are then verified directly with the Customer's bank.

7.3. Default of payment and retention of title

The Products ordered remain the property of until final and full payment of the sale price.

In the event of delivery and non-payment, Sylvie Strohl, Intemporel Urbain has the right to claim the products ordered, the customer agreeing to return any unpaid Product, all costs at his expense.

ARTICLE 8 – DELIVERY

8.1. Place of delivery

In principle, delivery of the Products will take place, after registration of payment for the Order, to the delivery address indicated by the Customer when placing the Order.
An email will be sent to the Customer to announce the shipment of the Products.

The Customer also has the option of having the Products delivered to a natural person of their choice whose permanent domicile is located in mainland France.

8.2. Participation in preparation and delivery costs

The amount including all taxes (TTC) of the Customer's contribution to the costs of logistical preparation (processing; shipping) and delivery of the Order will be indicated to the Customer before the final validation of the Order.

8.3. Delivery time

Delivery time may vary depending on stock, preparation and shipping constraints of the order. The customer will be informed by email as far as possible according to the information available.

8.4. Place of delivery

A delivery is considered to have been made as soon as the Customer takes physical possession of the Product at the place of delivery agreed with the Customer when placing the Order and, if applicable, with the carrier. Taking possession of the Product is validated by the control and traceability system used by the carrier.

8.5. Withdrawal of Products in case of absence

If the recipient is not present at the time of delivery, the carrier will leave a delivery notice at the delivery address indicated by the Customer. The Products must then be collected or removed from the address and in the manner indicated by the carrier.

In the absence of withdrawal within the time limits set by the carrier, the Products will be returned to Sylvie Strohl, Intemporel Urbain , who reserves the right to reimburse the price to the Customer, the shipping costs remaining the responsibility of the Customer.

8.6. Effect of delivery

The transfer of risks occurs upon delivery, at the time when the Customer takes physical possession of the Products at the delivery address indicated by the Customer, or from the carrier.

Without prejudice to the time period available to the Customer to exercise his right of withdrawal, upon receipt of the Products, it is the responsibility of the Customer or the recipient to ensure that the Products delivered correspond to his Order, and to check the condition and conformity of the Products in relation to his Order.

The Customer (or, if applicable, the recipient) will formalize his acceptance of the delivery by signing the delivery receipt issued by the carrier.

If, upon delivery, the external appearance of the package is not perfect, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products. In the event of damage resulting from transport, the Customer must refuse the damaged Products and indicate “refusal due to damage” on the return slip.

In the event of an apparent defect in the package, the Customer must make all reservations and complaints that appear justified; it will be up to them, if necessary, to refuse the package.

Without prejudice to the guarantees that the Customer benefits from under Article 9, for any complaint relating to an apparent defect or damage during delivery of the Product, the Customer must contact Customer Service as soon as possible in order, on the one hand, to preserve the rights of Sylvie Strohl, Intemporel Urbain vis-à-vis the carrier, and on the other hand, in the event that the Product is still in the Customer's possession, to initiate the return procedure under the conditions provided for in Article 9.4.

In the event of refusal of delivery or return of the Product for the reasons referred to in the preceding paragraph, the Customer may request a new delivery or cancellation of his order under the conditions of article 9.1.3.

ARTICLE 9 – CONFORMITY – GUARANTEE – RIGHT OF WITHDRAWAL

9.1. Product conformity

The legal guarantee of conformity mentioned in articles L.217-4 to L.217-14 of the Consumer Code and that relating to defects in the thing sold, mentioned in articles 1641 to 1649 and 2232 of the Civil Code, will apply in accordance with the law.

In the event of an action under the legal guarantee of conformity, the consumer:

  • benefits from a period of two years from the delivery of the goods to act,
  • may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code,
  • is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods. This period is six (6) months for second-hand goods.

The legal guarantee of conformity applies independently of the commercial guarantee. In the event that the consumer decides to implement the guarantee against hidden defects of the thing sold as provided for by Article 1641 of the Civil Code, he may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of said Code.

9.1.1. The information and descriptions mentioned for each Product sheet, in particular the photographs, technical characteristics and description, are produced by Sylvie Strohl, Intemporel Urbain
In accordance with article L.111-1 of the Consumer Code, Sylvie Strohl, Intemporel Urbain aims to inform the Customer and enable them to know the essential characteristics of the Product.

Before shipment, the Products delivered to the Customer are subject to verification to ensure their conformity with the description given on the Website.

It is however specified that, for technical reasons (photographic and computer), the actual rendering of the Products may sometimes differ slightly from that of the photographs presented on the Site.

9.1.2. Notwithstanding, where applicable, the specific warranty conditions from which the Customer benefits in respect of the Product in question, the Products presented on the Website are subject to the legal warranty conditions below.

According to Article L.217-4 of the Consumer Code: “The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed at his expense by the contract or has been carried out under his responsibility”.

According to article L.217-8 of the Consumer Code:

“The buyer is entitled to demand that the goods conform to the contract.”

According to article L.217-5 of the Consumer Code:

To comply with the contract, the property must:

. Be suitable for the use usually expected of a similar good and, where applicable:
• Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
• Present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
. Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
. According to Article L.217-7 of the Consumer Code: “Lack of conformity that appears within 24 months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity”. – According to Article L.217-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from delivery of the goods.”

9.1.3. In application of articles L.217-9 and L.217-10 of the Consumer Code, the repair of the consequences of the lack of conformity or hidden defects, duly established and confirmed as such by Sylvie Strohl, Sacs & Accessoires , involves, at the Customer's choice, unless this wish entails a cost that is manifestly disproportionate, taking into account the value of the good or the importance of the defect, compared to the other method, the repair or replacement of the Product.

If repair and replacement of the goods are impossible, the Customer may return the goods and have the price refunded or keep the goods and have part of the price refunded.

In these different cases, the Customer must contact Customer Service and agree on the terms of return of the Product concerned.

To the extent that it is justified, the application of the provisions of Articles L.217-9 and L.217-10 of the Consumer Code takes place without any cost to the buyer.

9.2. Guarantee of hidden defects

According to Article 1641 of the Civil Code: "The seller is liable for the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them." According to Article 1642 of the Civil Code: "The seller is not liable for apparent defects of which the buyer was able to convince himself." According to Article 1643 of the Civil Code: "He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any warranty." According to Article 1644 of the Civil Code: "In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded, as will be arbitrated by experts." According to Article 1645 of the Civil Code: "If the seller knew of the defects in the item, he is liable, in addition to the restitution of the price he received for it, for all damages and interest to the buyer." According to Article 1646 of the Civil Code: "If the seller was unaware of the defects in the item, he will only be liable for the restitution of the price, and to reimburse the buyer for the costs incurred by the sale." According to Article 1647 of the Civil Code: "If the thing that had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and the other compensation explained in the two preceding articles. But the loss occurring by fortuitous event will be for the account of the buyer". According to Article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within a period of two years from the discovery of the defect".

9.4. Right of withdrawal

9.4.1. Sylvie Strohl, Intemporel Urbain considers that any Customer who is not satisfied with the Products ordered must be able to exercise their right of withdrawal, without penalties, under the best conditions.

In accordance with Articles L.221-18 et seq. of the Consumer Code, the legal period for the right of withdrawal is fourteen clear days from receipt of the Product.

The Customer returning the Product as part of the exercise of his right of withdrawal, has the right to a refund of the price of the Products ordered and the outward delivery costs. On the proposal of Sylvie Strohl, Intemporel Urbain , the Customer having exercised his right of withdrawal may however opt for an exchange or the issue of a credit note.

9.4.2. To exercise this right of withdrawal, Sylvie Strohl, Intemporel Urbain suggests that the customer contact the store on 06 78 50 75 21 during opening hours from Monday to Friday from 2:00 p.m. to 7:00 p.m.

The refund will be made, at the latest, within fourteen days from the date on which Sylvie Strohl, Intemporel Urbain is informed of the Customer's decision to withdraw. The refund may be deferred until the Product is recovered by the Sylvie Strohl, Intemporel Urbain Returns department.
The refund will be made according to the payment method used for the Order.

Only the return or exchange of complete Products in perfect condition for resale (not soiled, not damaged, not worn) will be accepted.

The costs of returning the Product goods shall be borne by the Customer, except in the event of a lack of conformity or proven hidden defects in the Product.

9.4.3. In the event of use of the right of withdrawal for only part of the Order, only the price invoiced for the returned Products will be refunded.

In the event of partial withdrawal of the Order, the Customer who would have benefited, during the initial Order, from free delivery due to exceeding a certain order amount, may be re-invoiced for the delivery costs corresponding to his actual order, if the latter falls below the free delivery threshold.

9.4.4. By way of exception, the right of withdrawal may not be exercised for contracts listed in Article L.221-28 of the Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are likely to expire quickly.

The Products concerned by the exclusion of the right of withdrawal are indicated as such to the Customer, prior to the Order, in the descriptive sheets.

9.5. Return procedure

The Products must be returned to Sylvie Strohl, Intemporel Urbain at the following address:

Sylvie Strohl, LES VOILERIEUSES, SHOW ROOM Workshops 13/14, 7 rue des Calfats, 56640 ARZON

The Products must be returned properly protected and in their original packaging. They must be in perfect condition for resale. Any Product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.

The Customer returns the products. We recommend keeping proof of return to facilitate procedures in the event of a problem occurring during transport.

Except in cases of lack of conformity or hidden defects in the Product, the costs of returning the goods shall be borne by the Customer.

ARTICLE 10 – CONDITIONS OF USE OF PRODUCTS

10.1. Prior to any order and any use of Products, the Customer must read all the information provided on the Website, find out about the characteristics and components of the Products and ensure that they are compatible with the use he wishes to make of them.

The price of the Products is exclusive of the Customer's participation in the costs of logistical preparation (processing; shipping) and delivery, which remain the responsibility of the Customer. The total amount of its participation in these costs is communicated to the Customer, either when connecting to the Website or when calling Customer Service, before it proceeds to validate its Order.

10.2. The Customer undertakes to systematically follow the instructions for use indicated by the manufacturer on the packaging and in the instructions for use of the Products before any use. For any additional information concerning the characteristics of the Products, the Customer Service of Sylvie Strohl, Intemporel Urbain is at the disposal of the Customer.

ARTICLE 11 – RESPONSIBILITY

11.1. The products presented on the Website comply with current French legislation and the standards applicable in France.

Sylvie Strohl, Intemporel Urbain undertakes exclusively to respect the legal provisions applicable in France.
No regulation specific to the country of delivery and/or consultation of the Website may be used against Sylvie Strohl, Intemporel Urbain .

The Customer is solely responsible for compliance with the regulations applicable in his country of residence.

11.2. The service provided by Sylvie Strohl, Intemporel Urbain is limited to the supply of the Products under the conditions described in the General Conditions of Sale.

11.3. The liability of Sylvie Strohl, Intemporel Urbain is limited to direct and foreseeable damages that may result from the use by the Customer of the Website and the Products. Sylvie Strohl, Intemporel Urbain shall not be liable for damages resulting from a fault of the Customer in the use of the Products.

Sylvie Strohl, Intemporel Urbain cannot be held liable if the non-performance or poor performance of its own obligations is attributable to the Customer, to the unforeseeable and insurmountable act of a third party not involved in the delivery of the Products, or to an unforeseeable, irresistible and external case of force majeure.

Generally speaking, Sylvie Strohl, Intemporel Urbain cannot under any circumstances incur liability for indirect or unforeseeable damages caused in the context of the use of the Website and the Order of Products.

11.4. The liability of Sylvie Strohl, Intemporel Urbain may not under any circumstances be sought due to the content available on other sites or Internet sources accessible by means of hypertext links inserted on the Website (and in particular due to advertisements, products, services or any other information), nor for damages of any nature that may be suffered by the Customer during a visit to these sites.

Use of the Website implies knowledge and acceptance by the Client of the characteristics and limitations of the Internet and related technologies, the lack of protection of certain data against possible misappropriation or hacking and risks of contamination by possible viruses circulating on the network.

Sylvie Strohl, Intemporel Urbain being itself dependent on the quality of the Internet network, it does not guarantee the continuity of the Website and does not ensure the correction of defects noted on the Internet network.
Consequently, Sylvie Strohl, Intemporel Urbain cannot be held responsible for any unavailability of the Website or any connection difficulty or connection interruption (malfunction of the servers, the telephone line or any other technical connection) when using the Website or, more generally, for any disruptions to the Internet network affecting the use of the Website. In this context, Sylvie Strohl, Intemporel Urbain is not responsible for sending forms to an incorrect or incomplete address, for any computer errors or defects found on the Site.

11.5. Unless otherwise provided, the Website is accessible from any location, provided that minimum technical conditions are met, particularly in terms of access to the Internet network, mobile telephony, and technical compatibility of the equipment used by the Customer.
Given the global nature of the Internet, the Customer agrees to comply with all public policy rules relating to the behavior of Internet users and applicable in the country from which he uses the Website.

ARTICLE 12 – ELECTRONIC FILE – DATA PROTECTION
PERSONAL

12.1. In order to process orders, Sylvie Strohl, Intemporel Urbain processes personal data concerning the Customer, identified as mandatory in the forms appearing on the Website.

12.2. Sylvie Strohl, Intemporel Urbain undertakes to respect the confidentiality of personal data communicated by Customers on the Website and to process them in compliance with the Data Protection Act of 6 January 1978, as amended and currently in force.

12.3. The Customer’s personal data is collected and processed by Sylvie Strohl, Intemporel Urbain for the processing of Orders.

Depending on the choices made when creating or consulting their accounts on the Website, the Customer will choose whether they wish to receive commercial or promotional offers by email from Sylvie Strohl, Intemporel Urbain . If a Customer no longer wishes to receive such offers, they may request this at any time by clicking on an electronic link available in emails and newsletters or by modifying their account directly on the website www.sylvie-strohl.com

12.4. Sylvie Strohl, Intemporel Urbain may be required to communicate this data for the purposes of processing and delivering orders by its service providers, or for after-sales service, and to conduct satisfaction surveys. In addition, Sylvie Strohl, Intemporel Urbain may also communicate this data to respond to an injunction from the judicial or administrative authorities.

12.5. The Client may exercise his individual right of access to the file, his right of opposition, rectification or deletion for data concerning him, either by modifying his personal information himself in the “My Account” space, or by sending his request to Sylvie Strohl, Intemporel Urbain (indicating email address, surname, first name, postal address)

12.6. The Website is designed to be particularly attentive to the needs of Customers. Cookies are therefore used, the purpose of which is to signal the Customer's visit to the Website in order to create their shopping cart.

ARTICLE 13 – SUSPENSION – TERMINATION

The Customer may terminate his/her registration on the Website and close his/her account at any time. The Customer shall send his/her termination request to Customer Service for this purpose.

In the event of a breach by the Customer of one of its contractual obligations, in particular in the event of a payment incident, Sylvie Strohl, Intemporel Urbain reserves the right to suspend the Customer's access to the Websites and services of Sylvie Strohl, Intemporel Urbain , or even to terminate its account depending on the seriousness of the breaches. Sylvie Strohl, Intemporel Urbain reserves the right to refuse any order from a Customer with whom there is any dispute.

ARTICLE 14 – INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All elements published on the Website, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, database utilities, software, and other underlying technology are protected by the provisions of the Intellectual Property Code and belong to Sylvie Strohl, Intemporel Urbain .

Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of Sylvie Strohl, Intemporel Urbain , is strictly prohibited.

Unless otherwise requested, Sylvie Strohl, Intemporel Urbain prohibits any posting of a hyperlink to the Website. A Client wishing to place a link on their personal website that directly refers to the home page of the Website must first request the express authorization of Sylvie Strohl, Intemporel Urbain .

Sylvie Strohl, Intemporel Urbain reserves the right to remove or modify any Elements Published on the Website.
The Client grants Sylvie Strohl, Sa Intemporel Urbain : free of charge, the right, transferable and sublicensable, to use, reproduce, modify, adapt, publish the Published Elements, translate them, distribute them, display them worldwide and on any type of media for commercial or non-commercial use, for the entire legal duration of the intellectual property rights. No moral rights are assigned by the Client. Sylvie Strohl, Intemporel Urbain has the right to use or not, the name of the Client in connection with the Published Elements

ARTICLE 15 – MISCELLANEOUS

15.1. Partial disability

In the event that one or more provisions of the General Conditions of Sale are considered unlawful or unenforceable by a competent court, the other provisions will remain in force and will retain their scope and effect.

15.2. Convention on Evidence

Acceptance of the General Conditions of Sale by electronic means has, between the parties, the same evidentiary value as the agreement on paper.

The information provided by the Website is authentic between the parties. The computerized records will be kept in the computer systems of Sylvie Strohl, Intemporel Urbain under reasonable security conditions and may constitute a means of proof, available to the Customer, of exchanges, orders and payments made on the Website or by email. The scope of the proof of the information provided by the computer systems of Sylvie Strohl, Intemporel Urbain is that which is granted to an original in the sense of a written paper document, signed.

It is expressly agreed that Sylvie Strohl, Intemporel Urbain and the Client may communicate with each other electronically or by telephone via the Website's Customer Service. Technical security measures are provided to ensure the confidentiality of the data exchanged.

Sylvie Strohl, Intemporel Urbain and the Client agree that the emails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.

15.3. Conservation and archiving

The archiving of contractual documents is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy which can be produced as proof.

15.4. Waiver

The fact that Sylvie Strohl, Intemporel Urbain or the Client does not exercise any of their rights under the General Terms and Conditions of Sale shall not imply a waiver on their part of this right and the right to exercise it subsequently, such a waiver being able to result only from an express declaration.

15.5. Force majeure

The performance by Sylvie Strohl, Intemporel Urbain of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance.

These include, but are not limited to, war, riots, insurrection, social unrest, bad weather and large-scale general strikes.

Sylvie Strohl, Intemporel Urbain will inform Customers of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the Customer will have the option of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be reimbursed.

ARTICLE 16 – SUSPENSION – TERMINATION

The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic.

In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.
Any dispute that may arise from the interpretation or execution of the General Conditions of Sale and its consequences will be brought before the competent courts.

The General Conditions of Sale also apply in the relationship with any user of the Website who has not placed an Order, in particular with regard to articles 11 to 15.